Last updated: September 8, 2026
Shandong Wuxing Heavy Industry Co., Ltd. ("Wuxing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://www.cnfivestars.com (the "Website"), submit an inquiry, communicate with us, request a quotation, or purchase used commercial vehicles, trailers, construction equipment, or related export services.
By using the Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, we will request it separately.
1. Information We Collect
We may collect the following categories of personal information.
1.1 Information You Provide
When you contact us, submit an inquiry, request a quotation, or place an order, you may provide:
Your name, company name, job title, and country or region;
Email address, telephone number, WhatsApp number, and other contact details;
Vehicle or equipment requirements, including preferred brand, model, production year, configuration, quantity, budget, destination port, and intended use;
Messages, attachments, and other information included in your communications with us;
Billing, shipping, customs, and transaction information needed to prepare quotations, contracts, invoices, export documents, or delivery arrangements; and
Feedback, complaints, or customer-service records.
Please do not submit sensitive personal information that is not necessary for your inquiry or transaction.
1.2 Information Collected Automatically
When you use the Website, our servers or service providers may automatically collect technical and usage information, such as:
Internet Protocol address;
Browser type, device type, operating system, and language settings;
Referring and exit pages;
Pages viewed, links clicked, and the date and time of a visit;
Approximate location derived from an IP address; and
Cookie identifiers and similar technical data.
We use this information to operate the Website, maintain security, diagnose technical issues, understand Website usage, and improve our content and services.
1.3 Information from Third Parties
We may receive information about you when:
You contact us through WhatsApp, email, telephone, a social media platform, or another communication service;
A distributor, freight forwarder, shipping company, customs agent, business partner, or colleague refers you to us; or
A service provider assists us with Website hosting, analytics, communication, payment processing, fraud prevention, or transaction fulfillment.
Information received through a third-party platform is also subject to that platform's privacy terms.
2. How We Use Personal Information
We may use personal information to:
Respond to inquiries and recommend suitable used vehicles or equipment;
Provide quotations, specifications, inspection information, photos, videos, and availability updates;
Negotiate, process, and fulfill orders;
Prepare sales contracts, commercial invoices, packing lists, customs documents, bills of lading, and other export or shipping documents;
Arrange inspection, refurbishment, loading, customs clearance, shipping, delivery, and after-sales support;
Communicate about an inquiry, order, payment, shipment, complaint, or service request;
Maintain customer and transaction records;
Operate, secure, maintain, troubleshoot, and improve the Website;
Detect and prevent fraud, abuse, security incidents, or unlawful activity;
Comply with legal, tax, accounting, customs, sanctions-screening, and regulatory obligations; and
Send product updates, availability notices, or marketing communications where permitted by law and in accordance with your communication preferences.
We do not sell or rent personal information.
3. Legal Grounds for Processing
Where applicable law requires us to identify a legal basis, we process personal information when:
Processing is necessary to respond to your request or perform a contract with you;
You have given consent;
Processing is necessary to comply with a legal obligation;
Processing is necessary to protect vital interests; or
We or a third party have a legitimate business interest, provided that the interest is not overridden by your rights and interests.
You may withdraw consent at any time where processing is based on consent. Withdrawal will not affect processing that occurred before the withdrawal.
4. How We Share Personal Information
We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy.
4.1 Service Providers and Transaction Partners
We may share relevant information with service providers and business partners that help us operate the Website or fulfill transactions, including:
Website hosting, information technology, cybersecurity, and cloud-service providers;
Email, telephone, WhatsApp, and customer-communication providers;
Payment providers, banks, accountants, and professional advisers;
Inspection, maintenance, refurbishment, warehouse, and loading providers;
Freight forwarders, shipping lines, ports, customs brokers, insurers, and delivery providers; and
Government authorities or other parties involved in customs clearance, export documentation, or legal compliance.
These recipients receive only the information reasonably needed to perform their services or satisfy applicable requirements.
4.2 Legal and Safety Disclosures
We may disclose information where we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, court order, subpoena, or other legal process;
Respond to a lawful request from a public authority;
Protect the rights, property, or safety of Wuxing, our customers, business partners, or the public;
Investigate or prevent fraud, cybersecurity incidents, or other unlawful conduct; or
Establish, exercise, or defend legal claims.
4.3 Business Transfers
If our business or relevant assets are involved in a merger, acquisition, financing, restructuring, sale, or transfer, personal information may be disclosed to advisers and prospective or actual transaction parties, subject to appropriate confidentiality and legal safeguards.
5. International Transfers
We are located in China and serve business customers in multiple countries and regions. Your personal information may therefore be transferred to, stored in, or processed in countries other than the country where you live.
Where required by applicable law, we use appropriate measures for international transfers, such as obtaining consent, entering into contractual safeguards, completing required assessments, or using another legally recognized transfer mechanism.
6. Cookies and Similar Technologies
The Website may use cookies and similar technologies to:
Enable essential Website functions;
Remember user preferences;
Maintain Website security;
Understand Website traffic and performance; and
Measure or improve content and marketing effectiveness, where permitted.
Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain for a defined period.
You can control cookies through your browser settings and, where available, our cookie preference controls. Blocking certain cookies may affect Website functionality. Third-party services available through the Website may set their own cookies and process information under their own privacy policies.
7. Marketing Communications
Where permitted by law, we may use your contact information to send relevant information about available vehicles, products, services, or company updates.
You may opt out of marketing communications at any time by:
Using the unsubscribe method included in the communication;
Asking our representative to stop sending marketing messages; or
Emailing wuxing@cnfivestars.com.
Opting out of marketing does not prevent us from sending service messages about an active inquiry, quotation, contract, payment, shipment, or other transaction.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
Respond to inquiries and maintain customer relationships;
Complete transactions and provide after-sales support;
Meet legal, tax, accounting, customs, and recordkeeping obligations;
Resolve disputes and enforce agreements; and
Protect against fraud and security risks.
Retention periods vary according to the type of information, the nature of our relationship, operational needs, and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, network, transmission method, or storage system is completely secure. Please use caution when sending confidential information online and contact us if you believe your communication or information may have been compromised.
10. Your Privacy Rights
Depending on the laws that apply to you, you may have the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Request a portable copy of certain information;
Opt out of direct marketing; and
Lodge a complaint with an applicable data protection authority.
These rights may be subject to legal exceptions. To submit a request, email wuxing@cnfivestars.com. We may need to verify your identity before responding. Authorized representatives may be required to provide evidence of their authority.
11. Third-Party Websites and Services
The Website may contain links to third-party websites or communication services, including WhatsApp. We do not control the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.
12. Children's Privacy
Our Website and services are intended for business customers and are not directed to children. We do not knowingly collect personal information from children through the Website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, technologies, or legal obligations. The revised version will be posted on this page with an updated "Last updated" date. Material changes may also be communicated through another appropriate notice.
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